A little help for the journey
Support & FAQs
Download the app and find help for your next history adventure.
Play on iPhone and iPad. Free to download, with optional one-time country packs and no ads. Android is not available yet.
Get in touch
Email support@playpastport.com for help, feedback or a history question correction.
Where can I download PastPort?
Download PastPort from the App Store for iPhone and iPad. You do not need TestFlight for the public release.
Which countries can I play?
Seven country collections are playable: Jamaica, Barbados, the United States, France, Egypt, India and Japan. The worldwide directory also lists countries without a playable pack; those entries are clearly marked.
What is free, and what does a country pack unlock?
Each playable country includes a free five-question opening chapter. An optional one-time purchase unlocks ten more questions across two additional chapters for that country. Country packs are sold separately; the app shows your local store price before purchase. Junior remains free. There are no subscriptions or ads.
How do I restore a purchase?
Use the Apple Account that originally bought the pack, connect to the internet, open a country paywall and tap Restore Purchases. Purchases are separate from your PastPort cloud account. If access does not return, contact support with the country name and what happened. Do not send card details or passwords.
How do I request a refund?
Apple handles App Store purchase refunds. Visit Apple's Report a Problem service to check eligibility and submit a request. Refunded packs may become locked again. TestFlight sandbox purchases do not charge you.
How long is a round?
Country journeys use three five-question chapters. Other modes vary in length and never exceed 15 questions. Exploration can offer shorter rounds when fewer unseen facts remain.
How does PastPort Junior work?
Junior has two levels: ages 5–7 and ages 8–12. Questions are written separately for each level. The younger level uses simpler wording and three answer choices. Each level has distinct facts and four themed journeys.
Can I save a round and come back?
PastPort saves your progress on the device you are using. You can resume an unfinished round and revisit missed questions through practice. Optional adult accounts can synchronize the main passport between devices. Junior progress in version 1.0 stays on its device.
Why did my saved progress disappear?
Clearing the app or browser’s saved data, uninstalling the app, changing browsers or using another device can remove access to locally saved progress. Guest and Junior passports have no cloud backup. Adults who signed in can recover their last synchronized main passport by signing into the same account. Keep the same app installation or browser profile when returning to a round.
Can I add friends or join a leaderboard?
Adults can sign in, exchange friend codes, accept requests, play challenges and compare ranked results. These features require an internet connection and are outside Junior.
How are the history questions checked?
Question packs are being written with source references and reviewed before release. History can involve competing interpretations, so explanations should give useful context instead of treating every complex topic as a simple fact.
How can I report a problem or a question correction?
Email support@playpastport.com. For a question correction, include the country or mode, the wording of the question and a reliable source. For a technical problem, describe what happened and the device you were using. Please avoid sending passwords or children’s personal information.
About the publisher
PastPort is available for iPhone and iPad. Emberstrike Studios LLC has completed registration. The app is currently listed on the App Store under Tasamo L Morrison while the publisher account transition is pending.
Read our privacy notice for the website and app data practices.
Delete your PastPort account
In the app, open Passport, then your explorer account, and choose Delete my account. Type DELETE and confirm to permanently remove your account and its live cloud records.
You can also request deletion without reinstalling or opening the app. Email support@playpastport.com from the email address used for your PastPort account, with the subject “Delete my PastPort account.” We may ask you to confirm account ownership. Never send your password, sign-in code or payment-card details.
Request account deletion by email
Deletion removes your authentication account and associated live cloud passport, explorer profile, friend relationships, rankings and challenge records. In-app deletion also removes that account’s saved copy on the device where you confirm it. Guest and Junior saves are separate on-device data. Copies on other devices may remain until removed there.
Provider security logs, backups, support correspondence and store transaction records may be retained under their retention schedules or legal obligations. Deleting your PastPort account does not refund a store purchase. See our privacy notice for details.
Player concerns
For help or a concern about another player, email support@playpastport.com. Include the issue and a friend code if relevant, but never passwords or sign-in codes. You can remove or block players in Friends.
For version 1.1 and Android testers
The upcoming update adds Italy, Greece, Mexico, Spain and China. Each additional history, music or food chapter is purchased separately; one payment unlocks only the named chapter. Older country bundles retain their original history access. These changes are being tested and Android is not publicly available on Google Play yet.
Android testers should restore with the same Google Play account used for the test purchase. Purchases do not automatically transfer between stores. Use designated test payment methods and report purchase or restore problems to support. The public App Store listing shows the version currently available to download.